Current Shipping processing times are extended due to a high volume of orders. Once your order is processed we are unable to cancel or refund your order. Thank you and we will work hard to get orders out as quickly as possible.
Handmade items are made in small batch quantities to assure the highest quality product. Some items may require 3-5 days (candles,etc.) to complete from time of purchase.
Asheville Raven & Crone will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.
All Sales Are Final
Merchandise is only eligible for credit if defective or damaged upon delivery. You must contact us within 3 business day after receiving your order, please expect that we will request a photo of defective or damaged products in order to file a claim with UPS/USPS. We may also ask you to return the damaged or defective item to us. We will not be responsible or reimburse for any shipping costs. If it is determined that the product is damaged or defective we will credit your account with us in the amount of said product.
We do not refund monies or make exchanges if a fragrance product is not to your liking or if you feel the fragrance is not strong enough. If you have a damaged product, please contact us immediately via Ashevilleravenandcrone@gmail.com.
Summer Heat & Shipping
We will do everything we can to ensure that your wax candles arrive to you perfectly in the hot summer months. UPS/USPS will not reimburse for melted candles please understand that Asheville Raven & Crone will not be held libel for melted products. Please know that you are ordering at your own risk but that we do everything we can to wrap and package your candles to withstand the warmer temps.
It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time.
Gift Certificates & Gift Wrapping
Unfortunately we can not combine gift cards that are purchased from our website. One gift certificate per order is all our system will allow.
We do not offer Gift Wrapping.
Changes or Additions To Orders
Please be sure your order is complete and as you want it, we can not make changes or add to orders once they have been processed and finalized. There can be no exceptions to this rule, thank you for understanding! Once an order has been placed and processed we are unable to cancel that order.
Asheville Raven & Crone is not responsible for - incorrect e-mail or postal address.
Asheville Raven & Crone shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Asheville Raven & Crone.
By law we must state that the products offered by Asheville Raven & Crone are for curio purposes only. No guarantees or warranties are implied or claimed regarding their healing, magical, psychic, health powers, virtues, genuineness, effectiveness, or whether or not any specific result will be obtained.
Nothing contained on this website is intended to diagnose physical or psychological conditions, prescribe or perform medical treatment, or interfere or substitute with the treatment of medical or other professionals.
The information provided herein, and the products sold by Asheville Raven & Crone, are provided and sold with the understanding that Asheville Raven & Crone does not have the intention of giving medical, psychological, or any other type of professional advice, nor is the information provided by Asheville Raven & Crone or the items sold meant to be a replacement for traditional professional advice and treatment.
The information provided by Asheville Raven & Crone and the products sold might not be suitable for your own personal circumstances, and you are solely responsible for deciding whether any of our information and products are suitable for your purposes. Visitors to Asheville Raven & Crone and those who purchase products from Asheville Raven & Crone use this information and the products at their own risk, and Asheville Raven & Crone assumes no responsibility or liability whatsoever for any actions taken by visitors or purchasers of products advertised by Asheville Raven & Crone
Your purchase from Asheville Raven & Crone signifies your acceptance of the aforementioned information and policies.
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